Responsible for overseeing the activities of Deskside Engineers & Service Desk Analysts who provide advanced First-line, second-line and out-of-hours IT support to a wide range of users. My role requires me to handle major incidents at the forefront of our operations, see major incidents to resolution, and when necessary swiftly collaborate with other teams and third parties ensuring efficient and timely resolutions. Additionally, I carry out Duties of a Deskside Engineer, offering advanced second-line and out-of-hours IT technical support.
Responsible for delivering sophisticated second-line & out-of-hours IT support to a diverse array of end-users with hardware and software issues. My role requires me to address major incidents at the forefront of our operations and, when necessary, swiftly escalate issues to the relevant teams, ensuring efficient and timely resolutions.
Responsible for providing advanced technical support and troubleshooting for computer systems, networks, and related technologies. I lead on a variety of tasks, including installation, maintenance, and repair of critical/non-critical hardware/software, as well as providing support to various of IT system users. In addition, I create and maintain documentation of IT systems, including diagrams and technical guides to ensure that work is completed in a safe, efficient, and timely manner.
Responsible for installing, maintaining, and troubleshooting audio, video, and IT technology systems. This included setting up and configuring equipment such as projectors, digital displays, sound systems, and networking infrastructure. Responsible for providing technical support to users of Audio Visual and IT systems and maintaining inventory of AV equipment and supplies. In addition, I created and maintained support documentation of AV and IT systems for end users.
Linux
Networking
Windows Server
PowerShell
Automation
Windows 10/11
Audio/Visual
Azure