Hi, I'm Nathan
A Computer & Audio/Visual Engineer
Based in Manchester, UK

Experience 

IT Deskside Shift Team Lead
(Apr 2024 - Present)

Responsible for overseeing the activities of Deskside Engineers & Service Desk Analysts who provide advanced First-line, second-line and out-of-hours IT support to a wide range of users. My role requires me to handle major incidents at the forefront of our operations, see major incidents to resolution, and when necessary swiftly collaborate with other teams and third parties ensuring efficient and timely resolutions. Additionally, I carry out Duties of a Deskside Engineer, offering advanced second-line and out-of-hours IT technical support.

IT Deskside Engineer
(Aug 2023 - Apr 2024)

Responsible for delivering sophisticated second-line & out-of-hours IT support to a diverse array of end-users with hardware and software issues. My role requires me to address major incidents at the forefront of our operations and, when necessary, swiftly escalate issues to the relevant teams, ensuring efficient and timely resolutions.

Senior IT Technician
(Sep 2022 - Aug 2023)

Responsible for providing advanced technical support and troubleshooting for computer systems, networks, and related technologies. I lead on a variety of tasks, including installation, maintenance, and repair of critical/non-critical hardware/software, as well as providing support to various of IT system users. In addition, I create and maintain documentation of IT systems, including diagrams and technical guides to ensure that work is completed in a safe, efficient, and timely manner. 

AV & IT Technician
(Jun 2019 - Sep 2022)

Responsible for installing, maintaining, and troubleshooting audio, video, and IT technology systems. This included setting up and configuring equipment such as projectors, digital displays, sound systems, and networking infrastructure. Responsible for providing technical support to users of Audio Visual and IT systems and maintaining inventory of AV equipment and supplies. In addition, I created and maintained support documentation of AV and IT systems for end users. 

Certifications

Microsoft Certified Azure
Fundamentals
(Feb 2024)

Microsoft Certified Power Platform
Fundamentals
(Jun 2024)

Skills