Experience
IT Deskside Shift Team Lead
Overseeing Deskside Engineers and Service Desk Analysts delivering advanced first, second and out-of-hours IT support across a wide user base. Owns major incidents from detection through to resolution, coordinating swiftly with other teams and third parties to keep response times tight. Also carries out the duties of a Deskside Engineer, providing advanced second-line and out-of-hours technical support.
IT Deskside Engineer
Delivered sophisticated second-line and out-of-hours IT support across a diverse range of hardware and software issues. Handled major incidents at the front line of operations, escalating to the right teams where needed to keep resolutions efficient and timely.
Senior IT Technician
Provided advanced technical support and troubleshooting across systems, networks, and related technologies. Led installation, maintenance, and repair of critical and non-critical hardware and software, and authored diagrams and technical guides so work stayed safe, efficient, and repeatable.
AV & IT Technician
Installed, maintained, and troubleshot audio, video, and IT systems, from projectors and digital displays to sound systems and networking infrastructure. Supported end users of AV and IT equipment and kept inventory and support documentation up to date.
